User1st Issues Call to Action to Businesses: Make Digital…


User1st, the provider of the most innovative web accessibility solutions on the market, today issued a call to action for companies to make digital accessibility a priority in 2020 for their websites, mobile apps and electronic documents.

In an article, titled “Make Digital Accessibility a Priority in 2020,” User1st Vice President of Communications Raegan Bartlo highlights four reasons why a commitment to digital accessibility can help businesses reach more customers, care for those customers, demonstrate corporate social responsibility and avoid potential lawsuits by customers with disabilities.

Digital accessibility is the ability of a website, mobile application or electronic document to be easily navigated and understood by all users of varied abilities, including those who have visual, auditory, motor or cognitive disabilities. Applying digital accessibility is like translating your website into a different language, only this language supports people with visual, mobility, and even cognitive impairments.    

In her article, Bartlo’s four reasons for making digital accessibility a priority in 2020 are as follows:


Protection from Potential Lawsuits

Taking a proactive approach to digital accessibility can mitigate risk and protect your organization from potential lawsuits by customers with disabilities. In the United States, for example, Americans with Disabilities Act (ADA) lawsuits related to digital accessibility totaled 10,206 by the end of November 2019, according to law firm Seyfarth Shaw. This exceeded the number in 2018 and continues a trend of explosive growth in these types of lawsuits in the United States.

On the heels of the Domino’s Pizza LLC v. Robles case in 2019 – where the U.S. Supreme Court declined to review a lower court’s decision that Domino’s, under the ADA, must make its website and mobile app accessible to people with disabilities – every business should expect ADA-related lawsuits for inaccessible digital content to continue to rise.

While we understand the desire for greater guidance from governments on web and mobile accessibility, there does exist an international set of practical guidelines for creating web accessibility – the Web Content Accessibility Guidelines (WCAG) published by the World Wide Web Consortium (W3C). This framework offers companies and governments a strong foundation for delivering digital accessibility and has been around since 1999. The Department of Justice has recognized the WCAG guidelines as solutions in various consent decrees with private companies.

The European Union, United Nations and Canada all recognize WCAG guidelines. Canada has even gone a step further. In Ontario, websites for many organizations have until January 1, 2021 to meet WCAG 2.0 Level AA Web Accessibility Requirements. Failure to comply may result in daily fines of $50,000 and up for companies and organizations.

Unfortunately, many businesses and organizations, particularly small to medium sized enterprises, do not even know they have a digital accessibility problem until a lawsuit occurs. Many businesses don’t have the in-house expertise to understand how to comply with these guidelines. Therefore, seek out an accessibility partner that can determine your digital accessibility needs, fix any accessibility errors and create a proactive plan for the future.

Serving More Customers & Reaching Underserved Communities

Adding a digital accessibility strategy to your 2020 business goals can be a strong competitive differentiator. Businesses can serve more customers and reach perhaps the largest underserved community in America – people with disabilities. And, this is even better news for return on your investment.

Making websites, apps and digital content accessible is relatively inexpensive, especially compared to the cost of changing a physical location to make it ADA-compliant. What companies are not considering is the opportunity cost of not delivering digital accessibility.

People with disabilities represent a vast consumer market – according to the American Institutes of Research, the total disposable income for adults with disabilities is about $490 billion, which is similar to other significant market segments, such as African Americans ($501 billion) and Hispanics ($582 billion).

It’s that simple – increased digital accessibility for all consumers translates into increased revenue potential for businesses.

Demonstrate Social Responsibility

Socially-responsible companies are proven to be at least as profitable – and frequently more profitable – than their conventional competitors. Paying attention to the social responsibility is good for business. According to recent research, 90% of Americans said they are more likely to trust brands that back social causes, and 66% of people ages 18 to 34 said they were more likely to desire working for a company that supports ethical and social causes or charity than those that don’t.

Accessible Design is Good Design

Caring for customers through digital accessibility demonstrates an organization’s willingness to go beyond ADA compliance. There’s a pernicious myth that designing a website for accessibility hurts its visual attractiveness. But this perception is based on old technology limitations when text-only web design was often considered the best way to achieve accessibility.

Today, accessible websites can be rich with images and videos. Further, the best practices of web accessibility align perfectly with SEO best practices, where properly categorized and structured information and descriptive content improve a website’s ranking. It’s an easy win-win for website users and people with disabilities.

To read Bartlo’s article in its entirety, go to:

About User1st
User1st provides the most advanced web and mobile accessibility solutions on the market for testing, remediation, monitoring and compliance. With its flagship product, uSuite Web Accessibility Platform, User1st is the only company that offers both customized quick fixes and tailored long-term solutions for meeting the international specifications of the Web Content Accessibility Guidelines (WCAG) 2.0 AA. Its uRemediate tool offers the fastest way for correcting accessibility issues without impacting web design or coding. User1st’s solutions demonstrate continuous compliance and increase revenue and brand loyalty by serving people with disabilities. Trusted by organizations of all sizes, including Fortune 500 companies, User1st’s solutions are deployed in a variety of industries worldwide, including financial services, retail, government and healthcare. For more information, visit and follow on Twitter @User1st.