Acqueon, a leading AI-based conversational engagement software company, today introduced two new modules of its Conversational Engagement suite for Amazon Connect, Acqueon Desktop and Acqueon Analytics. These additions build on the relationship with Amazon Web Services (AWS) established after the launch of Acqueon Engagement predictive dialing and omnichannel campaign management solution for Amazon Connect in 2018.

Acqueon Desktop offers CRM and vertical applications connectors that run in the user desktop of choice, either inside the application itself, as a companion to Amazon Connect Contact Control Panel, or in a custom desktop. Acqueon Desktop features an innovative, server-based, publisher-subscriber model allowing multiple enterprise applications and contact center platforms to share the same data. It facilitates migration to the cloud by insulating agent desktops from underlying changes.

Acqueon Analytics provides a comprehensive set of contact center Key Performance Indicators (KPIs) that makes the most of the rich dataset provided by Amazon Connect and the other AWS services. It leverages industry best practices to provide insights into inbound and outbound customer interactions.

Acqueon Desktop for Amazon Connect is available immediately and Acqueon Analytics for Amazon Connect is available for beta testing. Visitors can learn more about the Acqueon Conversational Engagement suite at AWS re:Invent booth #1706.

“This is an important milestone in our relationship with Amazon Connect,” said Ashish Koul, Acqueon CEO. “Amazon Connect customers can now leverage our full Conversational Engagement suite.”

About Acqueon
Acqueon’s AI-driven conversational engagement software enables sales, marketing and service organizations to engage in meaningful, emotionally connected, open dialogs with customers that yield much greater results. Your organization can maximize the potential of every conversation by utilizing next-best-action intelligence across every communication channel to increase sales, improve collections and rescue otherwise-defecting customers. Acqueon’s multichannel campaign orchestration and analytics solutions empower forward-thinking enterprises to shift from being reactive to becoming proactive in how they engage with customers. Acqueon is trusted by hundreds of clients across the globe, including premier brands such as AIG, Cigna, Coca-Cola, Consumer Cellular, Costco and Roche.

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